Ordered underwear & socks. Received totally wrong items.
Called, they said they’d ship correct order with 2 day shipping so I’d still get it by Christmas (was a gift). That same day the original order arrived- correct this time! Callled ( long phone wait & long conversation). They were able to stop the 2nd order-I could’ve kept mum & received both but I’m honest.
I mailed the first incorrect order back to them. Week or so later received a refund check from them for $79! Again I’m honest. I emailed them & asked what I should do with the check.
Most people would’ve just cashed it. They emailed back that I should shred the check but of course they were also stopping payment.
They said “I’d been to enough trouble I wouldn’t have to mail it back to them!” They didn’t even apologize or offer a discount coupon on future orders or anything to compensate me for my honesty & all the hassle. Done with them!
Product or Service Mentioned: Duluth Trading Shipping Service.
Reason of review: Order processing issue.